Privacy

Alpina places great importance on protecting the privacy of its visitors. Personal data is therefore handled with the utmost care. Alpina.nl strictly complies with the General Data Protection Regulation and the Data Breach Notification Requirement.

Registration Information

You can visit and use Alpina.nl without us storing or processing your data. You will be asked to enter personal data when you:

• submits a request for a quote;
• submits an application for insurance;
• reports a claim;
• requests that the premium be calculated;
• submits a change to an existing policy;
• asks a question.

Your personal data is also processed to maintain contact with you and to send you product-related information. Alpina.nl strives to tailor its services to your needs and preferences as much as possible.

The personal data is necessary to process the request you have submitted.

Personal data is also processed prior to carrying out the action you have requested. This is the pre-contractual phase. During the pre-contractual phase, we calculate the premium for the insurance policy you have chosen and forward the information to the insurance company. The insurance company will then assess whether it can or will accept the proposed risk.

The action you have requested cannot be carried out without the necessary information. If you do not provide the necessary information, the action you have requested cannot be carried out.

The data is stored and provided to the relevant third party, such as the insurance company, the authorized agent, the claims settlement company, personal injury specialists, auto body repair shops, or the claims adjustment firm. Your data will never be made available to parties other than those listed here.

Why do we process your data?

Security Measures

To protect your privacy, we have implemented security measures to limit misuse of and unauthorized access to personal data. These measures include, among other things:

• Our website is secured by a certificate and can only be accessed via a secure SSL connection;
• We have a firewall on our website that allows us to actively manage connections through whitelisting and blacklisting;
• All of our employees receive periodic privacy awareness training;
• All administrative tasks can only be performed from our office or via a secure VPN connection;
• We have implemented automated processes that anonymize personal data when we no longer have a legal basis for storing and using that data.

To ensure the security of the physical documents, the filing cabinets are locked, and the building is secured with an alarm system.

Data Retention Period

We retain your information for up to five years after the cancellation date of an insurance policy.

Your Rights

As a customer, you have certain rights when it comes to privacy. After all, it’s your data. Specifically, you have:

• the right to information about how we use your data: this is described in this privacy statement;
• The right to access your data: If you wish to view your personal data, please contact us by email. Alpina.nl will then send you an overview of your data as it is recorded in our system via email. In this case, we will provide you with your personal data in as clear a format as possible;
• the right to have your data corrected if it is inaccurate: as soon as you believe that your personal data is incorrect or incomplete, you may submit a request, and we will correct or update that data for you. For example, if we have outdated information about you, you may ask us to change it;
• the right to have your data erased and the right to be forgotten: in certain cases, your data may be completely erased. This may occur if the personal data is no longer necessary, if you object, or if the personal data was obtained unlawfully;
• the right to restrict data processing: you can temporarily “pause” the processing of your data. The data may then only be processed with your consent. This right can only be exercised if you dispute the accuracy of your data in our system, if the processing is unlawful, or if you have objected to the processing and are awaiting a response to that objection;
• The right to object to data processing: You may object to the processing of personal data for direct marketing purposes;
• The right to data portability: You may obtain a copy of the personal data we hold about you;
• the right not to be subject to automated individual decision-making.

Browsing Behavior

Alpina.nl tracks general visitor statistics to tailor the website as closely as possible to users’ preferences and to develop any new services or offers.
Each time you visit our website, our web server does not automatically recognize your domain name or your email address.

Cookies

We collect information about how the website is used through cookies. Cookies serve two purposes. On the one hand, they make your visit easier by remembering your login names and passwords. On the other hand, cookies estimate your interests based on your visit. Cookies only track your preferences and interests and do not contain any personal data. Cookies do not harm your computer or files. Alpina.nl may place cookies for the following purposes:

• to analyze the use of Alpina.nl
• to optimize Alpina.nl so that you have an increasingly better user experience
• to post more personalized information on the website
• to collect information about visitors to Alpina.nl
• to carry out marketing activities related to Alpina.nl

You can disable the cookies that remember your preferences and interests and make it easier to navigate the Alpina.nl website through your browser settings. Since every browser is different, please refer to your browser’s “Help” menu. Or check out the helpful explanation from the Consumentenbond. If you disable these cookies, you may not always be able to use all the features of Alpina.nl. Please note! Disabling cookies only affects the computer and browser on which you perform this action. If you use multiple
computers or browsers, you’ll need to repeat this action as often as necessary.

Upload Documents

In accordance with the General Data Protection Regulation (GDPR), we ask that you do not send us any identification documents or documents that include your BSN number. If we receive such documents, we will delete them.

Google Analytics

We use Google Analytics. We use the following settings:

• We have chosen to mask the last octet of the IP address
• We have turned off "data sharing"
• We do not use any other Google services in conjunction with Google Analytics cookies

How can you contact us regarding our privacy policy?

If you would like to provide feedback on our privacy policy, please contact us:

By email: info.online@alpina.nl
By phone: 088 – 688 3700
By mail: P.O. Box 63, 3400 AB IJsselstein

About Communication via Email

If you do not wish to receive emails from us in the future, please contact us at the address listed above.

About Communication by Letter

If you provide us with your mailing address online, you may receive periodic mailings from us containing information about our products and services. If you do not wish to receive such mailings, please contact us at the address listed above.

About Communication by Phone

If you provide us with your phone number online, we will only contact you by phone if it is necessary to inform you about the insurance policies you have purchased
online. If you provide us with your phone number online—as part of your order—other companies with which we have contractual relationships may contact you by phone. If you do not wish to receive such phone calls, please contact us at the address listed above.

If you do not wish to receive addressed advertising mail and/or commercial phone calls (any longer), you can indicate this on the Postfilter Foundation’s website: www.infofilter.nl.

We may use consumer information for new purposes not yet covered by our privacy policy. In that case, we will contact you before using your data for these new purposes. We will notify you of any changes to our personal data protection policy and give you the opportunity to opt out.

Upon request, we provide visitors to our site with access to all the information we maintain about them. If you would like to access this information, please contact us at the address listed above.

Upon request, we offer visitors to our site the opportunity to correct any inaccurate information we have on file about them. If you wish to correct your personal information, please contact us at the address listed above.

All of our incoming and outgoing calls may be recorded for training purposes.

If you believe that our site does not comply with our privacy policy, please contact us at the address listed above.

Data Protection Officer

We have appointed a Data Protection Officer. Our DPO's contact information is functionarisgegevensbescherming.online@alpina.nl

File a complaint with the Dutch Data Protection Authority

As a customer, you can file a complaint with the Dutch Data Protection Authority if you disagree with how your data is processed within our organization.