Privacy

Alpina is committed to protecting the privacy of its visitors. Personal information is therefore treated with the utmost care. Alpina.nl strictly adheres to the General Data Protection Regulation and the Data Breach Notification Act.

Registration data

You can visit and use Alpina.nl without your data being stored and processed by us. You will be asked to enter personal data when you:

• submit an application for a quotation;
• submits an application for insurance;
• reporting a loss;
• requests to calculate premium;
• reporting a change to an existing policy;
• ask a question.

Your personal data are also processed for maintaining contact and for sending product-oriented information. Alpina.nl attempts to tailor its services as much as possible to your needs and desires.

The personal data is necessary for processing your requested action.

Personal data are also processed prior to the performance of the act requested by you. This is the pre-contractual phase. In the pre-contractual phase, we calculate the premium for the insurance you have chosen and pass on the data to the insurance company. They will assess whether they are able or willing to accept the risk offered.

The act you have requested cannot be performed without the necessary data. If you do not provide the necessary data, the act you have requested cannot be performed.

The data will be stored and provided to the relevant third party, such as the insurance company, the proxy company, the claim settlement company, personal injury specialists, damage repairers or the loss adjuster. Your data will never be made available to parties other than those mentioned here.

What do we process your data for?

Security measures

To ensure your privacy, we have implemented security measures to limit misuse of and unauthorised access to personal data. These measures include:

• Our website is protected by a certificate and can only be accessed via a secure SSL connection;
• We have a firewall on our website that allows us to actively manage connections via whitelisting and blacklisting;
• All our employees receive periodic privacy awareness training;
• All management work can only be carried out from our office or via a secure VPN connection;
• We have automated processes in place to anonymise privacy data if we no longer have a basis for storing and using this data.

To ensure the security of the physical documents, file cabinets are locked and the premises are secured with an alarm system.

Data retention period

We keep your data for a maximum of five years after the cancellation date of an insurance policy.

Your rights

As a customer, you have a number of rights when it comes to privacy. After all, it is your data. You have:

• The right to information about what we do with your data: this is described in this privacy statement;
• the right to inspect your data: if you wish to inspect your personal data, please contact us by e-mail. Alpina.nl will send you an overview of your data as registered with us by e-mail. In this case, you will receive the personal data from us as clearly as possible;
• The right to have the data corrected if it is inaccurate: If you believe that personal data is incorrect or incomplete, you can make a request and we will correct or update this data for you. For example, if we have outdated information about you, you can ask us to change it;
• The right to have the data deleted and the right to be forgotten: in certain cases, your data can be completely deleted. This is possible if the personal data is no longer needed, if you object or if the personal data has been obtained unlawfully;
• The right to restrict data processing: you can temporarily "stop" the processing of your data. The data may then only be processed with your consent. This right can only be exercised if you dispute the accuracy of your data in our system, if the processing is unlawful or if you have objected to the processing and are awaiting a response to your objection;
• The right to object to data processing: you can object to the processing of personal data for direct marketing purposes;
• The right to transfer your data: you can obtain a copy of the personal data that we hold about you;
• the right not to be subject to automated individual decision-making.

Surfing behaviour

Alpina.nl maintains general visitor statistics in order to best design the website according to user needs and to develop any new services or offers.
Each time you visit our website, our web server does not automatically recognize your domain name nor your e-mail address.

Cookies

We collect information about website usage through the use of cookies. Cookies have two functions. On the one hand, they facilitate your visit by remembering login names and passwords. On the other hand, cookies estimate your interest based on your visit. Cookies only keep track of your preferences and interests and do not contain any personal data. Cookies do not damage your computer or files. Alpina.nl may set cookies for the following purposes:

• To analyze the use of Alpina.nl
• To optimize Alpina.nl to provide you with an ever-improving user experience
• to place more information on the website targeted at you
• To collect information about visitors to Alpina.nl
• For engaging in marketing activities around Alpina.nl

You can disable cookies that remember your preferences and interests and make navigating the Alpina.nl website easier through your browser settings. Since every browser is different, we refer you to the 'help menu' of your browser. Or see the handy explanation from the Consumers' Association. If you disable these cookies, you may not be able to use all the features of Alpina.nl . Attention! Disabling cookies only affects the computer and browser on which you perform this operation. If you use multiple
computers or browsers, please repeat this operation as many times as necessary.

Uploading documents

In connection with the General Data Protection Regulation (AVG), please do not send us any proof of identity or documents that include your BSN number. If we receive them, we will delete them.

Google analytics

We use Google Analytics. We use these settings:

• We have chosen to mask the last octet of the IP address
• We have turned off data sharing
• We do not use other Google services in combination with the Google Analytics cookies.

How do you contact us about our privacy policy?

If you wish to comment on our privacy policy, please contact us:

By email: [email protected]
By phone: 030-6883700
By fax: 030-6883027
By letter: PO Box 63 3400 AB IJsselstein

About communication by e-mail

If you do not wish to receive e-mails from us in the future, please contact us at the above address.

About communication by letter

If you give us your postal address online, you may receive periodic mailings from us with information on products and services. If you do not wish to receive such mailings, please contact us at the above address.

About communication by telephone

If you provide us with your phone number online, we will only contact you by phone when necessary to inform you about the insurance policies you
online. If you provide us with your telephone number online - in connection with your order - other companies with which we are contractually associated may contact you by telephone. If you do not wish to receive such telephone calls, you may contact us at the address listed above.

If you do not wish to receive addressed advertising material and/or commercial telephone calls (any more), you can make this known via the website of the Stichting Postfilter: www.infofilter.nl.

We may use consumer information for new purposes not yet provided for in our privacy policy. In that case, we will contact you before using your data for these new purposes. For example, we will inform you of the changes to our regulations for the protection of personal data and give you the opportunity to refuse participation.

On request, we provide visitors to our site with access to all the information we hold about them. If you wish to access this information, please contact us at the above address.

On request, we offer visitors to our site the opportunity to correct any incorrect data that we hold about them. If you wish to correct your personal data, please contact us at the above address.

All our incoming and outgoing calls may be recorded for training purposes.

If you feel that our site does not comply with our privacy policy, please contact us at the above address.

Data Protection Officer

We have appointed a Data Protection Officer. Our FG's contact information is [email protected]

File a complaint with the Authority for the Protection of Personal Data

As a customer, you can lodge a complaint with the Personal Data Authority if you do not agree with the way in which your data is processed within our organisation.